StartupTunes

OneDesk

It is a fact commonly acknowledged by everyone that social product development, co- creation, and customer- driven innovation are all important factors for success in business. And OneDesk Inc. will help you realize the benefits of those by providing significant products. This cloud- based app incorporates powerful tools which include social media monitoring & engagement, customer feedback management, innovation & ideas management, customer service & help desk, requirements management, project management, product roadmapping, release management and issue tracking.

Here are some of the functionalities and features of OneDesk:

• Manage Feedback: This will enable you to capture, elaborate, and incorporate the feedbacks of customers into the process of product development. So, you can easily turn relevant ideas, issues, questions, and sales opportunities into actionable items.
• Ideas and Innovation: Brainstorming with customer and employee ideas can help you drive product innovation. You can do this through polls or votes.
• Issue Tracking: With this feature, you are able to create, update, and resolve reports issues on time. You can track the progress of team members as well.
• Requirements Analysis: Capture, validate and analyze requirements & user stories easily!
• Projects and Tasks: This feature allows you to make thorough project management and collaboration that directs the needs of Project managers as well as their teams.
• Roadmap and Releases: Improve product roadmaps, plan releases, and keep track of all elements of your product.
• Help Desk: Lets you interact with your customers easily, thus you can also take action immediately.

Basically, Onedesk gives you an integrated place for customer- centric, co- creation, collaboration, and management. What’s amazing about it is that tt assists you to make better products faster than others. Not only that, it help you to have better interactions with your customers, partners, and team. So whatever role you take, Onedesk has your back.