Freshdesk introduces the new way through which agents can support their customers everyday, worldwide.
The service was built from ground-up for agents. On Freshdesk, you will find intelligent capabilities out-of-the-box that will automatically categorize, prioritize and dispatch your tickets. It even suggests you best solutions.
Freshdesk requires no installation or training. It has an intuitive interface that speaks your language. There is no technical jargon that will slow you down. After all, the service is to make your life simple, not to make it harder.
With Freshdesk, you get the best value help desk solution at every stage of your growth. You can easily get in experts to support your core support team or add occasional agents to temporarily scale up your team.
Freshdesk gives you the ability to copy someone on a ticket or looking through your knowledge base to give you possible solutions when you open a ticket. The service goes beyond just features and obsessively focuses on the little things that matter.
Freshdesk comes as a fresh surprise when they say that they want their users to use Freshdesk because they love it, not because they are stuck with it. If anytime you want to leave Freshdesk, you can export all your data and they will help you to pack your bags.
Now you can easily get customer support and make your customers happy. Apart from the big things, Freshdesk helps you with the smallest details so that you can give a great customer service to your clients.