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Conversocial

Conversocial is service that never allows you to miss a comment or a tweet. Through Conversocial, you can deliver great customer service on Facebook and Twitter.

It allows you to connect with your customers. You can manage conversations on Facebook and Twitter, and also deliver great social customer service. Conversocial also allows you to collaborate internally and across marketing and customer service. Maximize your social media productivity through it.

You can easily control your social media processes, and mange your team’s permission and track every action.

Conversocial helps you to take out conversations from Facebook and Twitter that really matter so that you resolve the issues fast. Its Priority Response Engine offers some smart technological solutions to mange the huge volume of diverse conversations taking place on social platforms. Intelligent prioritization gives complete and instant visibility of genuine complaints and questions that need a quick response.

It also offers quick and efficient workflow that is combined with collaboration across teams, and full social interaction history. It allows you to deliver timely and valuable service.

Conversocial’s sentiment tracking, comment categorization and comprehensive storage of all data helps you to keep on top of your social channel’s activity, and feed valuable customer insight back into your organization.

Conversocial has much for everybody, be is customers or teams. It helps you to connect with customers better, prioritize what’s important, quickly processes customer messages, keeps conversation history running smoothly, has advanced publishing, engagement analytics and sentiment tracking.

For easy and successful collaboration across your team, Conversocial has a shared inbox, easy assignment, complete transparency and internal notes.

Conversocial is a must tool for any company that uses social networking sites to manage their reputation, increase their customer base and to connect with customers online.