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Vivocha

Vivocha is a cloud-based service that provides businesses with an effective channel of communication to engage their customers online.

This customer relationship management service allows you to start interfacing live with your customers within five minutes. There are no costs and no tech skills required to use Vivocha. It has plenty of ready-made templates, crafted by experienced web designers. You can also customize the appearance of the widgets to suit your website/blog.

You know that a page view is just not enough. To keep your customers engaged, you need to have a company representative waiting to engage those customers that visit your website. Vivocha helps you to provide that personal touch that is missing in most websites.

Vivocha has many other features such as: real-time interaction dashboard, transcript analysis, proactive engagement, co-browsing, real-time analytics, canned responses & macros and so on. The service can be used in many mediums such as video, chat, social media, voice, surveys etc.

With Vivocha, you can not only engage your customers, but can also monitor your visitors and their browsing patterns in real-time. You can easily get insight into what your customers are looking for and how you can improve the conversion rate.

Vivocha Agent Desktop is a web interface that allows you to assist many customers simultaneously. It saves your time, your customer’s time and provides them with instant feedback 24×7. To use it, just log in to the web-base Agent Desktop and start chatting, collaborating and sharing!

Vivocha is totally free of cost for beginners. You do not need to make any investment beforehand. You can pay as you go. Each month you get 150 free credits that are worth €75. You can purchase additional credits if you like.