StartupTunes

CoTweet is one of the most innovative web application for collaboration using the concept of social media, especially when the world is getting more social. You may call it the CRM of the Twitter that allows businesses to handle customer complains or responds in twitter from a gorgeous interface.

The idea of CoTweet was first developed from the unique need of business people who are badly in need of a real time communication channel for both their internal and external communication purpose and CoTweet has a wonderful and efficient way to address that. For External purpose, it makes life easy by tracking the conversation trends of your customer, provide customer service and maximize public relation opportunities and thus increase your company’s brand visibility. For internal purpose, it makes an easy to use internal collaboration system among your social team members.

In CoTweet you can share multiple twitter accounts with multiple users at the same time. Which lets your business twitter account to be handled by your customer management teams, not by only a single person. For that you don’t have to share password information to all.

We have identified five major ways by which CoTweet can help your organization. They are stated as follows:

• Team members can collaborate sharing information and comments on a particular customer
• You can assign messages and responsibilities to a specific team member
• Roles and permission can be granted to the team members. On and Off duty status can also be provided to ensure that the right person is addressed.
• It preserve conversation history, so you can browse through the conversation history with a customer over time
• It provides you the hawk eye view of your social marketing efforts for both overall and individual engagement across the team members.

Corporate giants like CareerBuilder, Citi, Coca-Cola, Delta Airlines, Kelley Blue Book, L.L. Bean, McDonald’s, Microsoft, Sprint, Staples, Universal Music Group, Whole Foods and more has already engaged themselves into this awesome idea. We hope to see this new idea as a revolution in the social as well as corporate arena. CoTweet have shown an unique way “How Business gets social?”